Top reasons firms outsource are to:
1. Lower costs 76%
2. Gain access to talent 70%
3. Farm out activities that others can do better (63%);
4. Increase business model flexibility (56%),
* Information technology services remain the most widely outsourced activity, reported by 57% of respondents but overall, 70% outsource one or more inherently strategic activities: 53% outsource production or delivery of core products or services; 33% outsource sales & marketing (including third party distribution channels); 32% outsource innovation/R&D
* A large majority of customers (87%) say today’s outsourcing delivers the benefits projected in the original business plan,
* 66% of customers say that social and environmental issues will have a significant impact on their offshoring decisions.
* 91% of customers, whether completely happy or not, said they will outsource again,
* 81% of companies identified as “expert outsourcers” (those who met their business plan goals completely) measure their service providers as better collaborators versus 62% for the “learners” (companies for whom outsourcing only partly met business goals).
* 50% of surveyed companies expect to increase multisourcing and 45% plan to increase their use of joint ventures. The even newer approach – open, public and collaborative business models – is on the rise for a surprising 35% of respondents. Meanwhile, the traditional ‘retail’ business to business model – frequently changing supply networks – is in retreat, with only 14% planning to grow this approach.
Comments